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Complaints & Feedback


At RBS, your satisfaction is important to us. We value and recognised the importance of your feedback and comments in order for us to serve you better. Your views, comments and suggestions are of great value to us and therefore we welcome on your comments. Please help us to serve you better.

You may choose to send us your feedback via our online form.

Or download our customer feedback form, fill it up and mail back to us at:

The Manager
My RBS Customer Care
The Royal Bank of Scotland Berhad
Level 9, Menara Maxis,
Kuala Lumpur City Centre
50088 Kuala Lumpur

or write to us at the above correspondence address

or fax us at

03-2160 9993 (Kuala Lumpur)
04-255 9189 (Penang)

or email us at

my.customer.care@rbs.com (General Banking)
kl.clientservice@rbs.com (Markets and International Banking)

Alternatively, you may also call us at

General Banking:
03-2160 9888 (Kuala Lumpur)


Markets and International Banking:
03-2160 9966 (Kuala Lumpur)
04-255 9199 (Penang)

If itís a complaint, please be advised that our dedicated team will look into your complaint and revert to you within 3 working days.

Sekiranya anda mempunyai sebarang aduan, soalan atau permintaan, sila
  • Jumpa Pengurus Operasi Konsumer atau Pegawai khidmat pelanggan/kakitangan dimana-mana cawangan kami
  • Hubungi 03-2160 9888 (Consumer Banking, Royal Preferred Banking) / 03-2160 9966 (Commercial Banking, Global Banking and Markets)
  • Emel ke my.customer.care@rbs.com (Consumer Banking, Royal Preferred Banking) atau kl.clientservice@rbs.com (Commercial Banking, Global Banking and Markets)
  • Tulis kepada:
    Pengurus
    My RBS Customer Care
    The Royal Bank of Scotland Berhad
    Level 1, Menara Maxis,
    Kuala Lumpur City Centre
    50088 Kuala Lumpur
    atau faks 03-2160 9993 / 03-2160 9963
  • Lengkapkan borang komen di mana-mana cawangan kami atau muat turun borang di laman web kami dan hantar balik ke mana-mana cawangan kami atau kirim balik ke alamat tertera di atas
  • Hantar melalui borang komen yang terdapat di laman web kami di www.rbs.my
 
 
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