At RBS, your satisfaction is important to us. We value and recognised the importance of your feedback and comments in order for us to serve you better. Your views, comments and suggestions are of great value to us and therefore we welcome on your comments. Please help us to serve you better.
You may choose to send us your feedback via our online form.
Or download our customer feedback form, fill it up and mail back to us at:
My RBS Customer Care
The Royal Bank of Scotland Berhad
Level 9, Menara Maxis,
Kuala Lumpur City Centre
50088 Kuala Lumpur
or write to us at the above correspondence address
or fax us at
03-2160 9993 (Kuala Lumpur)
04-255 9189 (Penang)
or email us at
firstname.lastname@example.org (General Banking)
email@example.com (Markets and International Banking)
Alternatively, you may also call us at
03-2160 9888 (Kuala Lumpur)
Markets and International Banking:
03-2160 9966 (Kuala Lumpur)
04-255 9199 (Penang)
If itís a complaint, please be advised that our dedicated team will look into your complaint and revert to you within 3 working days.