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The Royal Bank of Scotland Berhad (301932-A) (the "Bank”), in line with its global policies, stresses on the importance of providing our valued clients with internet services that are safe and reliable. In line with these standards, we are committed to the following:
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Safe Operations
The security of our customers' data, information and money is an integral part of our banking policy. We continuously explore new avenues to ensure that our security measures are updated and enhanced.
Any unauthorised access to any details you provide to us is minimised through strict controls and procedures. To further protect your data, we utilise secured encryption technology, coupled with authentication techniques.
Our customers are required to ensure that their password(s) is/are kept confidential. This can be done by not revealing the password to any unauthorised persons, and ensuring the screen is not visible to others when signing in. With these measures in place, the security of our customers' computer system is comparable to the standards employed by other reputable financial institutions in the country. |
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Privacy of Customer Information
All information received from our customers will be kept private and confidential, the information may be used for improving customer service, and to respond to specific queries that may arise from time to time. Some telephone calls between the bank and customers may also be recorded or monitored. This allows us to monitor whether instructions to the bank were carried out accordingly, and identify any shortcomings on our part.
Please view our Privacy Statement (www.rbs.my), which details our ongoing efforts to ensure customers' privacy.
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Reliability and Quality Services
Providing reliable and quality services to customers is of utmost priority to us. In order to maintain our high standards, we invest in information technology, and explore new ways of providing products and services that meet our customers' banking needs. Our staffs are also continuously trained to meet our customers' expectations.
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Transparency of Products and Services
We ensure at all times that details and descriptions of any products and services offered by the Bank are available through our website, branches and your Relationship Banker.
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Prompt Response for Enquiries and Complaints
At the Bank, it has always been our policy to ensure that our customers receive the best possible service. We endeavour to revert to customers on your enquiries promptly. We value all feedback, and stress on continuously improving our services to you.
Should you have any enquiry or suggestion, kindly contact the following:-
Internal Audit Department
The Royal Bank of Scotland Berhad (301932-A)
Level 1, Menara Maxis
Kuala Lumpur City Center
Kuala Lumpur,
Malaysia.
Tel : 603-2160 9888
Fax : 603-2160 9993 |
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